Consumer Guide for 211 Services
Types of Referrals Offered by 211:
• Basic Human Needs Resources – including food and clothing banks, shelters, rent assistance, and utility assistance
• Physical and Mental Health Resources – including health insurance programs, Medicaid and Medicare, maternal health resources, health insurance programs for children, medical information lines, crisis intervention services, support groups, counseling, and drug and alcohol intervention and rehabilitation
• Work Support – including financial assistance, job training, transportation assistance, and education programs
• Access to Services in Non-English Languages – including language translation and interpretation services to help non-English-speaking people find public resources (Foreign language services vary by location)
• Support for Older Americans and Persons with Disabilities – including adult day care, community meals, respite care, home health care, transportation, and homemaker services
• Children, Youth and Family Support – including child care, after-school programs, educational programs for low-income families, family resource centers, summer camps and recreation programs, mentoring, tutoring, and protective services
• Suicide Prevention – referrals to suicide prevention help organizations. Callers can also dial the following National Suicide Prevention Hotline numbers, which are operated by the Substance Abuse and Mental Health Services Administration of the US Department of Health and Human Services:
1-800-273-TALK (1-800-273-8255)
1-800-SUICIDE (1-800-784-2433)
1-888-SUICIDE (1-888-784-2433)
1-877-SUICIDA (1-877-784-2432) (Spanish)